Return and Refund Policy
Labnic Scientific is a trusted supplier of high-quality laboratory equipment and scientific instruments. We are committed to delivering excellence in product quality and customer satisfaction while ensuring transparency and integrity in every transaction.
This policy outlines the terms and conditions related to product returns, refunds, replacements, and warranties. We strongly encourage all customers to read and understand these terms before placing an order, as it helps ensure a smooth and satisfactory experience.
Should you have any questions or need further clarification regarding our return or refund policy, please feel free to contact our customer support team through the contact details provided on our website. Our team is dedicated to resolving your concerns promptly and professionally.
By using https://www.labnic.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy, along with our associated Shipping and Privacy Policies.
Terms and Conditions
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Order Placement: Full advance payment (100% of the order value) is required to confirm your purchase. Once your payment is successfully processed, we initiate immediate order fulfillment. Please ensure that all billing and shipping details are accurate to avoid processing delays.
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Return and Replacement Window: Customers may request a return or product replacement within 30 calendar days of the original delivery date. Products must be unused, in their original packaging, and accompanied by the original invoice. We reserve the right to decline requests that do not meet these criteria.
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Restocking Fee: A 30% restocking fee will apply to all approved returns, excluding items that are defective or shipped in error. This fee covers inspection, repackaging, and administrative costs. Shipping charges are non-refundable unless the return is due to an error on our part.
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Non-Disclosure of Pricing: Access to our comprehensive pricing list requires the signing of a Non-Disclosure Agreement (NDA). This measure ensures that sensitive pricing data remains confidential and is used exclusively for your internal procurement processes. Sharing or distributing this information externally is strictly prohibited and may result in account suspension or legal action.
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Product Warranty: All products purchased from Labnic.com come with a one-year limited warranty, effective from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not apply to damages resulting from misuse, mishandling, unauthorized modifications, improper installation, or wear and tear. For warranty claims, please provide proof of purchase and a detailed description of the issue.
